New Software Update Includes Key Productivity Enhancements for Hospitality Environments
Irvine, CA (RestaurantNews.com) Every day hospitality operators across the country rely on cloud-based NorthStar point of sale software, developed by Custom Business Solutions, to smoothly manage thousands of orders in full service, quick serve and fast casual restaurant locations. Today Custom Business Solutions announces the release of NorthStar 4.5 with key productivity enhancements to help hospitality environments increase speed of service, manage security and drive efficiency for guests and servers.
“Our goal is to allow restaurants more time to engage with their guests by reducing the time it takes to manage ordering. Our software does just that, and NorthStar 4.5 boosts speed and order accuracy even more in busy restaurants. With our in-depth industry knowledge and operator feedback, we have added critical enhancements to NorthStar to deliver the results restaurants need to be successful,” said Jeremy Julian, COO at Custom Business Solutions.
The top enhancements to NorthStar 4.5 include:
Manager swipe override. In a fast-paced restaurant waiting for a manager to override a transaction can cost valuable time. The new manager swipe override allows a manager to use high-level job functions while the server is still working on the check. By swiping a manager card on the server’s check, the manager has control of the screen. After the function is completed, whether it’s a comp, delete or discount, the manager taps the screen and the control reverts to the server. This feature does not allow the server to continue in manager mode, further enhancing security for the transaction.
Alpha-Numeric table coding. As an enhancement to NorthStar’s best-in-class table map, tables may be numbered or labeled with alphanumeric labels such as ”Bar,” “To-Go,” “Outside” or “Patio.” This new feature helps servers more quickly identify the table and increase efficiency while decreasing training time. In an industry where turnover is high, this detailed tool can have a big impact on training and getting servers ready to be self-sufficient on the floor.
Item search. For operators with extensive menus, this search enhancement saves critical time. The item search function allows servers to immediately find items on the system by entering a word or only a few letters. The search is faster than a drop down menu and particularly helpful with new menu items, large wine or spirits lists, or specials.
Developed seven years ago and now employed by numerous companies across the retail, hospitality and the travel industries, NorthStar is CBS’s signature cloud-based software point of sale (POS) solution that offers five ways for hospitality businesses to manage and process orders. NorthStar’s omnichannel system includes options for ordering including staff facing, guest ordering, and kiosk for self-service and pre-ordering, online and mobile. NorthStar is the only tablet software technology that delivers and integrates multiple ordering modes.
NorthStar is the industry’s most efficient fully integrated system for place orders while managing security, improving speed of service and enhancing the guest experience, all managed from the cloud.
About Custom Business Solutions
Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.