Discovering a Kit Kat that was bereft of wafers--a Kit Kat that was really just a Kit Kat-shaped stick of chocolate--might be a bit of a surprise, but one woman says she is so disappointed by the discovery that she is allegedly demanding a lifetime supply of Kit Kats in compensation.
According to The Huffington Post, Saima Ahmad is a second-year law student at King’s College London who bit into a Kit Kat one day and discovered that it had no wafers and was just a lump of chocolate. Where many people would have chuckled at the oddity and maybe taken a photo for Instagram, Ahmad reportedly sent a letter demanding restitution from Nestlé.
“The truth of the matter is; manufacturers owe a duty of care to consumers,” she wrote. “The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestlé. The loss I have suffered is of monetary and emotional significance."
The legal language of Ahmad’s letter makes it difficult to tell if she’s actually upset and demanding a lifetime supply of free chocolate, or if she’s just found a fun, tongue-in-cheek way of practicing her legal skills.
“Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy,” she wrote. “I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.”
Solid, waferless Kit Kats are unusual, but they do slip through occasionally. Nestlé has yet to respond to Ahmad’s letter.