A Restaurateur's Secrets for Warm Hospitality
Dining in a fabulous restaurant can be a tremendous highlight in someone's life. It doesn't matter how worldly or sophisticated the diner — a great meal, lovely ambiance, attentive service, and VIP treatment have the power to rank right at the top of the list of anyone's best experiences.
This was one of the most exciting aspects of running my restaurants La Cachette and The Beach House, and the greatest pressure — ensuring guests had the best possible time from the moment the valet took the car keys to our farewell at the door at the end of a meal. Whenever someone walked into my restaurant, I was going to do everything in my power to win them over — and it all begins with hospitality.
To quote Danny Meyer, "Hospitality is not when something is done to you, but for you." This sort of hospitality requires a trained and acute awareness of your actions, and an understanding of the lasting impact that they have on your guests. The true power of the service industry, and what makes a restaurant a legacy, is the people who bend over backwards to make you happy.
One need not have formal, front-of-house experience in a restaurant, or even have to frequent fine dining establishments, to recreate the warm hospitality omnipresent in many high-end restaurants. Be confident when greeting guests at the door and genuinely show them how thankful you are they took time out of their busy schedules to spend the night sharing a meal with you. Just follow these rules to turn your next dinner party into a five-star experience and win your guests over — no reservation required!