Here's What You Should Know About Lidl's 'Love It' Return Guarantee
While it's a relatively new brand to American shoppers, Lidl has been a beloved supermarket in Europe for many decades. The first location opened in Germany in 1973 with just three employees. Since then, the grocery chain has expanded to 32 countries, including locations in France and throughout the U.K. Lidl opened its first U.S. location in 2017 and has continued to capture the hearts of American shoppers ever since.
Part of what makes the chain so beloved all over the world is its commitment to customer satisfaction. Shoppers can expect quality items at low prices thanks to the wide variety of private-label goods. In fact, approximately 80% of the items within the store are Lidl-branded, which are carefully selected to uphold quality. Lidl also expresses a commitment towards environmental stewardship and sustainable practices, principles that are crucial for many consumers these days. The chain even offers an unbeatable guarantee when it comes to returns and refunds.
A return policy that puts customers first
While most grocery chains offer some sort of refund or return policy when shoppers are not satisfied with their purchases, Lidl goes above and beyond in its attempts to ensure that its customers have the best experience possible. The Lidl Love It Guarantee not only promises that shoppers can receive a refund on Lidl-brand items, but they can also receive another item similar in value completely free of charge to replace what they purchased. Bring back the item within 90 days of purchase and you can receive a full refund when you have the receipt and the original form of payment (such as a debit or credit card). If you don't have the receipt, no worries, as Lidl will provide store credit in its place.
While the Love It Guarantee is relegated to the store's private brand, you can still receive a refund on other items. When it comes to national brands, a full refund will be afforded with the receipt and original form of payment, provided you return the item within 90 days. And like the Love It Guarantee, customers receive store credit when they no longer have the receipt. Some exclusions apply, such as alcohol and gift cards, so check with your Lidl's location for the exact details of the return policy. If you're not won over by Lidl's commitment to customer care, you're bound to be impressed by what else the store offers shoppers.
Other benefits to expect when shopping at Lidl
Most grocery chains these days have apps, which allow customers to access deals and rewards. Lidl is no exception, and shoppers love the store's app for its user-friendliness and opportunities to save a bit of money. In addition to digital coupons that are conveniently accessible on your mobile device, the Lidl app also provides discounts on entire food categories, such as bakery items, meat, and other types of food. The app also provides information on which products in the store are discounted to make your shopping excursion a little easier.
If you're a big fan of organic foods but not as crazy about the price, Lidl has a great solution. In addition to its many other private label goods, the store also offers an Organics brand that is well known for affordability and quality. The Organics brand includes items like snack foods, milk, and spices, along with many other goods. And to save even further, be on the lookout for orange labels, which indicate that an item has been marked down. While there are plenty of discount grocery chains to choose from these days, Lidl excels at providing a streamlined and enjoyable shopping experience to all who enter its doors.