american airlines
Philip Pilosian/

American Airlines Under Fire for ‘Lobster Roll’

A passenger shared a photo of the regrettable meal to his blog
american airlines
Philip Pilosian/

Everybody knows that airplane food isn’t always the best. This week, one blogger took that statement to a whole new altitude.

Ben Schlappig was traveling from Los Angeles to New York when he spotted a lobster roll on American Airlines in-flight menu. He was surprised to see such an item on a business-class flight, but ordered it anyway — curious to see if the dish would live up to its sea-level counterpart.

When his meal arrived, he’d thought there had been a mistake. He’d ordered the roll with sweet potato chips, but received half a sandwich, an aluminum cup of sauce, and a side of pickles, olives, and roasted peppers.

lobster roll

One Mile at a Time/Ben Schlappig

lobster roll

One Mile at at Time/Ben Schlappig

“It sort of tasted like they took soggy pieces of bread and then spread butter with tiny particles of lobster on it,” Schlappig said on his blog. He had one bite of his meal and left the rest.

When the flight attended cleared his plate, Schlappig asked her if that was the airline’s normal lobster roll, to which she replied, “You got lucky. We ran out of the business class ones, so that’s the first class lobster roll.” Lucky.

“We apologize to Mr. Schlappig for his experience,” American Airlines said in an email. “During his flight, he was served the lobster grilled cheese with tomato soup instead of the lobster roll. The meal he was served is not up to our standards and we have shared his feedback with our teams for review.”

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