You Won’t Believe Why This Woman is Suing In-N-Out Burger

Photo Sasabune Omakase Modified: Flickr/erin/CC 4.0

In-N-Out: She came in for coffee, and went out with second degree burns.

Did you ever think you’d hear a new variety of the “customer sues fast food joint over spilled coffee” case? Neither did we. A California woman is suing In-N-Out after employees at her local franchise refused to call 911 after she burnt herself with spilled coffee from the burger joint. Instead, the woman was given an icepack, which can actually worsen scarring.

“What they were supposed to do was call 911 because the operators know that ice should not be used,” said the woman’s lawyer, Kirk Boyd. “They said there is a policy of not calling 911. That policy violates their duty of care to customers.”

Hedy Chen had stopped by In-N-Out for coffee when she was given an “excessively hot” cup, and then spilled the scalding beverage onto her lap. Chen eventually went to the hospital and was treated for second degree burns.

A representative from In-N-Out told the San Francisco Chronicle that although they could not comment directly on the case, that employees are indeed authorized to call 911 in emergencies. 

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Joanna Fantozzi is an Associate Editor with The Daily Meal. Follow her on Twitter @JoannaFantozzi