Blake posted a picture of his chicken patty on the McDonald’s Facebook page, slamming the fast-food chain and its employees for the oversight. After receiving more than 3,000 likes on Facebook and comments encouraging Blake to contact the health department, the post has been removed, Yahoo7 News reported.
According to the New Zealand Herald, McDonald’s quickly responded to the complaint.
“Incidents like this are extremely rare and we treat them very seriously,” the company said. “When the customer returned the product, restaurant staff apologized immediately, and followed investigation processes, including checking daily food safety reports and reviewing CCTV.”
McDonald’s says that it has had fewer than 20 complaints related to undercooked food, and insisted that they “constantly look at ways to reduce of incidents like this occurring.”