A Restaurant in Roanoke, Virginia, Allegedly Forged a Signature and Changed the Tip on a Family’s Receipt

The family dined at an Abuelo’s restaurant in Roanoke, Virginia, and was charged more than they anticipated

The waiter allegedly forged the customer’s signature and wrote in a $20 tip.

A family in Roanoke, Virginia claims that their waitress allegedly increased the amount of tip on their receipt without telling them.

The Salem, Virginia, family dined at Abuelo’s in Roanoke on October 8 and paid for their $45.50 bill using a credit card.

“It was $45.50 and I tipped $10 even, made it $55.50,” Whitney Anderson, the customer and mother of three, told WSLS 10.

Anderson viewed her bank statement the next day and saw that $65.50 was withdrawn from her account. She went back to Abuelo’s to speak to a manager and saw that the restaurant had the customer copy of the receipt with a forged signature. The receipt apparently did not look like her handwriting and said $20 in the tip line, rather than the $10 she signed for.

“It was almost a 25 percent tip,” Anderson told WSLS 10, “and then they go behind you and fraudulently sign a name to a credit card receipt. I don’t feel that’s any different than someone taking your debit card.”

Anderson took to social media to write about what happened on Abuelo's Facebook page. She also posted this photo of her receipt.


Abuelo’s general manager Jason Mcknight told WSLS 10 that they are taking this complaint seriously and are investigating the details.