Arby’s Cashier Refuses to Provide Service to Florida Police Officer

The cashier allegedly stepped away from the counter, saying he didn’t want to serve the officer

Photo Arby's Modified: Flickr/Mike Mozart/CC 4.0

Arby's issued a refund to the police officer.

An Arby’s executive apologized to a Florida chief of police after one of his officers was denied service.

On September 1, Sergeant Jennifer Martin ordered from an Arby’s drive-thru in Pembroke Pines while wearing her uniform. She claims that when she gave her credit card to the cashier, he took it and walked away. The manager, Angel Mirabel, then came out and told Martin, “He doesn’t want to serve you because you are a police officer.”

Mirabel gave Martin her food and she went inside the restaurant. He gave her a refund and his contact information, but the cashier refused to provide his name. Martin told Mirabel that she “wasn’t certain [she] wanted to dine at the restaurant,” according to WPLG Local 10.

“I am offended and appalled that an individual within our community would treat a police officer in such a manner,” Police Chief Dan Giustino said in a news release. “It is unacceptable, and I will be contacting the Arby's CEO to demand an apology.”

Arby’s CEO Paul Brown responded to the incident, saying that the employee’s behavior was “unacceptable and not representative of the company’s values.”


The police union is requesting that Arby’s fire the cashier for his behavior.