When you think about the challenges that hearing-impaired people must face on a day-to-day basis, one of the more unusual predicaments that might not come to mind is ordering food at a drive-thru.Usually at drive-thrus, the driver has to speak their order into the microphone.Imagine Rebecca King’s surprise when she pulled up to her Starbucks and found that, through new video interface technology and a barista who communicated in sign language, she was able to place her coffee order without any difficulty.
King, 28, a deaf woman, experienced the new video technology when she pulled up to order at her Starbucks location in St. Augustine, Florida. She was so impressed with the technology, which made ordering smooth and seamless, that she came back the next day and recorded the exchange on her phone. The video has since gone viral.
"It is a big deal to (the) deaf community that Starbucks has one now. Nowhere else has that!" King told NBC affiliate WTLV in Jacksonville. "We all want to have that at every drive-thru in the world."
Starbucks has not yet commented on how many kiosks will be utilizing this technology in the future.