The crispy breading might be the best part of a plate of fried chicken, but that’s all one customer received recently when her order at a KFC restaurant included a piece that was completely devoid of chicken and contained only a small blue hand towel.
According to The Daily Mail, Krystal Henderson says she recently went to a KFC unit in Newcastle, England, with her stepson. When he bit into one of his boneless fried chicken pieces, however, he found it was hard. When they looked at the mysterious chicken finger, it was blue inside and they initially thought the chicken had just gone bad. Upon further investigation, however, they discovered that it was a hand towel.
“Realising it was blue roll was worse than chicken,” Henderson said. “If it was bad chicken they might have just had a bad batch or something, but the blue roll could have been used for anything - it could have bleach or disinfectant on it.”
KFC apologized after an investigation and offered Henderson a free meal and a refund. According to the company, the towel likely fell from a tissue roll into the breading and went unnoticed by the cook.
“We're very sorry for Ms. Henderson's experience and apologised to her immediately, as well as giving her a refund at the time of the incident,” a KFC spokesperson said. “We take food quality and hygiene very seriously and unfortunately, on this extremely rare occasion, our restaurant failed to meet the high standards that both we and our customers expect.”