An Iconic Name: Not Living Up To It's Legacy

This outlet of a very good chain is not cutting it ! My past experiences at other locations was nothing but good.

A recent vist during Rib Madness was one of the worst dining experiences I have ever had. Just got a letter from the Guest Administartion Administrator in Orlando.

She sent several $25.00 coupons to try to get us to return. The underlying problems dating back to mid 2011 are not being addressed. I suggested to her that they need a top troubleshooter in the proprtey now(aka Intervention ala Gordon Ramsay)