You’d have to get really clever to catch a concierge off guard; they’ve seen it all. From marriage proposals with 100 cupcakes to requests for monochromatic meals, hotel concierges come up with creative solutions to guests' every whim. More than just asking for soy milk with your coffee or securing a near-impossible restaurant reservation, the most memorable guest requests are way outside the box — like all-green-foods-all-the-time outside the box.
Around the world, concierges take on guests’ wants and needs that range from the charming and exciting to the truly unexpected. The Stanley Hotel, which inspired The Shining, hosts ghost tours, has storytellers who recount (true) ghost tales, and employs a paranormal investigator, but their concierge will never forget when a couple requested to have dinner with the ghosts of Mr. and Mrs. Stanley in the Cascades Restaurant and were dead serious. Then there are requests that border on the downright bizarre. One couple at the Four Seasons Resort in Whistler took a helicopter tour to a glacier and came back with an enormous ice cube that had to be shipped to their South Carolina home, intact.
What’s so great about these requests is how the hotel staff reacts to them. Ask a concierge what their favorite request has been or how they feel about taking care of some of the more taxing orders and they’ll (usually) proudly recount the clever thinking and resourcefulness that went into accommodating their guests. The staff at the DUKES London Hotel won’t ever forget one woman who required all-white foods. Not just white bread on sandwiches and white sugar instead of brown, literally everything had to be the color white. And the concierge at the Charleston Place learned that lavish, pampered requests aren’t only for adults. They accommodated a family last year for their son’s birthday with an opulent feast from Kushi oysters to grilled kangaroo. It was their son’s seventh birthday.