Things McDonald's Employees Really Want You To Be Aware Of

Mickey D's had some very humble beginnings. It was founded as McDonald's Bar-B-Q in 1940 by Richard and Maurice McDonald but struggled in its infancy. It wasn't until Ray Kroc came along that business really got going. Kroc purchased the chain in 1961 for $2.7 million (via McDonald's), which would be well over $20 million in today's money.

These days, McDonald's is a cultural institution around the world, as there is at least one Golden Arches in more than 100 countries globally, per the restaurant. We all know McDonald's, whether indulging in its greasy food or complaining about how unhealthy it is. However, there is one group of unsung heroes who hardly get the praise they deserve: the employees. They keep things running behind the scenes so we can get our Macca's fix whenever we want. They also hold onto some pretty wild secrets. Here's what they really want you to know.

Yes, it's common fast food lore to know that the McDonald's ice cream machine is always broken. According to The Wall Street Journal, there are plenty of conspiracy theories as to why you can never seem to get a McFlurry when you want to. Some people think that the machine is simply poorly made and breaks easily, and the staff at the fast food restaurant just don't have the skills or authority to fix it. Others are certain that something bigger is going on. They think the employees are just lazy and don't want to do their jobs. Some fans of McDonald's have even taken it as far as installing hacking devices on the machines to get answers, per Wired.

However, one thing is for certain: The ice cream machine being broken typically isn't the employee's fault. If you want to order a frozen treat only to complain when it's not available, there isn't much they can do. Due to most customers' reactions over the downtime, we can only assume employees wish it was working, too, so they don't have to deal with the abuse.

Sometimes, fast food employees, especially the managers, can give out free food as a gesture of goodwill. This could be refunding a customer who didn't enjoy their meal or even handing out food to members of the community who are in need. However, there are documented incidents of McDonald's firing employees for anything involving free food. To avoid losing their job, you might notice that employees are hesitant to offer any sort of compensation.

One such incident occurred in the Netherlands. As BBC reported, a woman was fired for giving her colleague a free slice of cheese. The person also worked at the location but was on their break at the time and ordered a hamburger. After the meal was paid for, they asked for some cheese because they wanted a cheeseburger instead. Training dictates that a cheeseburger is an upcharge, so the woman was fired for not collecting it. However, in employment court, it was found that the retaliation was too severe, so the woman received five months' wages as compensation.

When you walk into a McDonald's and attempt to order off the so-called secret menu, you need to be as specific as possible in your request. This is because these items are not included in standard employee training, so the person you are talking with is unlikely to be familiar with their names. According to fans of the restaurant, for the most part, the secret menu isn't all that special at all. Instead, it's mostly just a list of menu items that you can customize to your taste — just given a fun name. Instead of calling it that, you are more likely to be well-received if you just describe what you what.

For example, Reader's Digest reports that there is a grilled cheese sandwich on the secret menu. If you order that by name, most employees will probably tell you that McDonald's doesn't serve grilled cheese. However, if you order a cheeseburger without the meat, you're going to get exactly what you want. A small bit of extra planning can save you from the headache of trying to explain the secret menu.

McDonald's burgers truly are something else. According to research by Serious Eats, the reason you have seen all those pictures of old McDonald's burgers floating around is that instead of rotting away or being overtaken by mold, the burgers just dry out. Many might think that something is wrong with the food because of this, that the food is probably laced with dangerous chemicals and preservatives and that eating it is poisoning your body. While the overall nutritional value of McDonald's food can easily be called into question, per The Food XP, the burger's rate of decomposition has nothing to do with it.

When McDonald's employees prepare a burger, the high-heat environment kills most of the bacteria present in the meat and bun. Because they were killed, they don't have a chance to grow if you leave your burger sitting out. In addition, this cooking process pulls most of the water from the food as well. That's why they last so long, not because they're poison. 

Something that McDonald's employees have to take very seriously is access to the restaurant's public restrooms. Typically, the toilets are free to use throughout the day. At some locations, you might need a receipt to enter, or simply ask an employee to open the door for you. However, one situation where employees can't give you any leeway is after hours. Even at a 24-hour McDonald's, if the dining room is closed, employees cannot let guests inside to use the restroom. In fact, they could lose their jobs if they do.

According to Inc., a McDonald's employee in Minnesota broke the policy when a famous football player needed to use the toilet. Adrian Peterson, a running back for the Minnesota Vikings at the time, begged to be let in at 3 a.m. for a bathroom emergency. When management found out the next day, the worker was promptly fired for breaking the rules. There was much public outcry surrounding her termination, even from Peterson on social media, so she was eventually rehired, per the outlet. While Peterson didn't know about the restaurant's policy, everyone else should, so as to not repeat the incident.

There are plenty of horror stories about the cleanliness of the McDonald's PlayPlace. You might even have your own. According to a Reddit thread, children have been known to relieve themselves on the slide and even find old, rusty scissors in the ball pit. In fact, Wired reported that in 2011, Dr. Erin Carr Jordan took swabs from the PlayPlace at her local McDonald's and found traces of staph, coliform, and even listeria. She later swabbed locations in other states as well and discovered similar results. She was eventually banned from McDonald's in her hometown, per the outlet.

However, playing there is still a vital part of growing up. If you visit a PlayPlace on any given day, there are always at least a few children enjoying the equipment, so this knowledge isn't discouraging parents or kids. But here's the thing: McDonald's employees know that the PlayPlace is dirty. Most people who take their kids to play there know it, too. If you are concerned about sanitation, you don't need to complain to them — just wash your hands.

Employees have absolutely no control over the popular McDonald's Monopoly game. They will actually get in trouble if you ask for any help getting your hands on certain pieces, so don't ask them to help you cheat the system. According to former employees, managers take the game very seriously and keep a careful eye on all employees who have access to the game pieces. In some cases, the game pieces are locked up so employees can't get to them. In all modern rounds of play, employees and their families aren't even allowed to play the game because of fears they might have stolen the pieces used to win.

That said, because cheating is cheating and employees can be fired for tampering with game pieces, it's unlikely that they would be willing to put their jobs on the line to help you win a new TV or luxury vacation. Instead, you'll have to play by the rules just like everybody else.