NEW YORK, NY - MAY 19: Costco Shopping, protected cashier at check out counter, the new normal, Queens, New York. (Photo by: Lindsey Nicholson/Education Images/Universal Images Group via Getty Images)
Why Costco Doesn't Have
An Express
Checkout Lane
By Camryn Teder
Costco gets much of its retail fame from its bulk items and wholesale prices, which can inevitably lead to long checkouts. While Costco claims the average wait time is just one minute, nothing is more frustrating than standing in line with two items behind shoppers with packed carts.
While Costco is currently void of express lanes, it's all part of the plan. Costco has thrived in the customer satisfaction department with their membership perks such as wholesale-priced tires, grocery delivery service, and even discounts on gift cards.
Costco ensures that their checkout lines move as fast as possible by having employees with a click counter at the entrance of the store to track the number of people coming inside. By doing this, they can make sure enough registers are always open, which deems express lanes redundant.