FOOD NEWS
How To Transform Your Old Electronics Into Free Groceries At Costco
By Stacie Adams
Costco offers a Trade-Up Program that allows members to submit electronics for review, which can result in a Costco Shop Card equal to the item’s value.
Costco accepts a variety of trade-in electronics, including gaming consoles, laptops, mobile devices, and more. To get started, visit the trade-in page on Costco’s website.
After supplying the device’s serial or International Mobile Equipment Identity (IMEI) number, Costco will ask a few questions regarding the functionality and quality of the item.
Costco outsources its trade-in process to a company called Phobio, which handles the evaluation and processing of electronic devices. However, not all their reviews are positive.
There are numerous customer complaints for poor practices and service on Phobio’s page on the Better Business Bureau website, despite holding an A+ rating with the site.
One person complained about being quoted $450 for an iMac in "perfect condition," but Phobio later adjusted it to $90 due to damage the owner claimed was not evident before sending.
While Costco isn't responsible for Phobio's business practices, members have called out the chain for continuing a relationship with such a highly criticized company.