Retail Continues to Steal QSR Visits

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Retail Continues to Steal QSR Visits

The burger menu is impressive, with nine different builds that include a $10 Lamb Gyro Burger and an $8 South of the Border Veggie Burger. But this isn’t the menu at a pricey fast-casual restaurant: it’s what’s offered at The Burger Bar by Wegmans, a prepared-food kiosk within a few Wegmans supermarkets in New York and Maryland.

Such foodservice operations don’t just compete with traditional QSR outlets, they have surpassed them in consumer preference, according to data from The NPD Group. The variety and quality of convenience foods available now at retail outlets (c-stores and supermarkets) have improved significantly in the past decade. Traditional QSR concepts that don’t notice—and respond—put themselves in peril.


NPD’s QSR Plus Retail Market Monitor—a continuous, daily tracker that monitors awareness, trial, and usage for QSR operators in major markets and nationally—finds that the number of prepared-food purchases made at retail outlets per customer beginning March 2015 through June 2015 period is more than six visits higher than those made to QSRs in an average 4-week period. The new data validates that c-store threat that NPD reported in 2013.

There are nearly 153,794 c-stores in the U.S., according to trade group NACS. Supermarkets number nearly 42,000. According to NPD’s Spring 2015 Census, there are 6,092 independent burger QSRs and 45,555 chain burger QSRs. So burger restaurants are outnumbered by c-store competitors. Where QSR restaurants have an edge is in marketing power.

C-stores such as Wawa are besting QSRS in coffee purchases.

C-stores such as Wawa are besting QSRs in coffee purchases.

NPD says that fewer than one-quarter of QSR customers are going only to traditional QSR outlets in any four-week period. Most are multi-channeling their food-away-from-home purchases, mixing restaurant, c-store and supermarket purchases. “Those who are exclusive traditional QSR customers are more likely to dine in at the restaurant than customers who use multiple channels for quick service,” NPD reports.

What are consumers buying at c-stores? They outsell restaurants on purchases of coffee, snacks, breakfast foods, soft drinks, and Mexican foods. Many of these purchases are in conjunction with fuel buys. Between meals and in afternoons—dayparts restaurants have been slow to go after—c-stores are winning the battle for consumer snack dollars, too. Supermarkets hold a high share of purchases of chicken, side dishes, and salads.

“Consumers use QSRs, convenience, and grocery stores interchangeably for fast food, particularly when they find the same quality and variety,” said Bonnie Riggs, NPD restaurant industry analyst, in a release announcing the new data. “The lines between retail foodservice and QSRs are blurring for consumers, and these channel s are competing for visits from consumers looking for a quick meal or snack.”

C-stores such as Sheetz have modernized faster than many QSRs, using digital ordering in some locations.

C-stores such as Sheetz have modernized faster than many QSRs, using digital ordering in some locations.

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