People Report: Best Practices winners share HR tips

Staff Writer
People Report: Best Practices winners share HR tips

People Report and Black Box Intelligence honored four restaurant companies Thursday for creating successful and exemplary workplaces.

Logan’s Roadhouse, The Cheesecake Factory, McDonald’s and Eat’n Park were all honored at the 16th annual Best Practices Conference, hosted by People Report and Black Box Intelligence.

This year’s conference was held in Dallas.

Nation’s Restaurant News asked each of the four Best Practices award winners from the four restaurant segments what made their human resources programs especially effective in the past year:

Casual dining
Christy Cox, senior director of human resources, Logan’s Roadhouse

“What drives our great results are what we refer to as the ‘Three Cs’ — culture, compensation and consistency.” She added that consistency extended to the tenure of the leadership team, the regional managers, and communications throughout the organization.

VIDEO: Hear more from Cox about the company culture at Logan's Roadhouse

Fast casual/Family dining
Karen Bolden, senior vice president and chief people officer, Eat’n Park Hospitality Group Inc.

“We have a certified shift-manager program, which we developed to certify our hourly supervisors. They are critical to management success because they cover a lot of the shifts and provide a lot of the support. We have strengthened that program, which has really helped our management. We’ve reduced [management] turnover. When you can reduce management stress with a fully staffed team, it helps. They train in a classroom and then they have a program they go through at the restaurant. Then they take an exam and get certified. We have a little celebration for them as well.”