United Airlines has seen better days. It has suffered not one, but now two public relations scandals for giving paying customers the boot on their flights within the past few weeks. On Saturday, the airline removed an engaged couple who were on their way to Costa Rica to get married.
The couple, Michael Hohl and Amber Maxwell, told KHOU that after boarding the plane, they noticed a man napping in their seats and sat three rows up instead.
“We thought, 'Not a big deal, it’s not like we are trying to jump up into a first-class seat,'" Hohl said. “We were simply in an economy row a few rows above our economy seat.”
The couple says that they asked for an upgrade but complied with a flight attendant to return to their ticketed seats. According to the couple, they were approached by a federal marshal to get off the plane before take-off and left without incident.
The same day, the airline provided a statement about the incident:
“We’re disappointed anytime a customer has an experience that doesn’t measure up to their expectations. These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats. We’ve been in touch with them and have rebooked them on flights tomorrow.”