Lufthansa Is Treating Business-Class Passengers as Though They Were Dining at an Upscale Restaurant
Lufthansa business-class passengers traveling on long-haul flights will receive service comparable to that at an upscale restaurant.
Beginning this month, flight attendants will give individualized attention to each passenger in business class, according to a press release. Flight attendants will take each passenger’s order and set the table with ceramic tableware. Each passenger will be welcomed onboard by name.
Carsten Spohr, chairman and CEO of Lufthansa, told Australian Business Traveler, “We want to create a restaurant-style service where flight attendants introduce themselves to the passengers and take care of the same group of passengers on the flight.”
Instead of trays, meals will be served on service plates directly from the galley. Lufthansa will offer this service on Airbus A380 flights to Houston, Johannesburg, Los Angeles, Miami, Delhi, Beijing, New York City, Shanghai, San Francisco, Seoul, and Singapore. The service will expand to Boeing 747 planes from Frankfurt and Airbus 340 planes from Frankfurt and Munich to Asia and the Middle East in October.