By Ryan Kim—Student, School of Hospitality Management
From an outside perspective, a hotel may simply appear to be a place to spend the night, but for those of us in the hospitality industry, a hotel is a well-oiled machine, dependent on the efficient operation of every gear and screw. At ICE, as hospitality management students, we’re fortunate enough to experience the inner workings of hotels through guest speakers who are actively working in the hotel industry. Most recently, my class had the pleasure of meeting Eveline Chen, the executive housekeeper at the Hotel Wolcott in Koreatown, close to the Empire State Building.Eveline has more than 15 years of housekeeping management experience: 10 years at the Wolcott and five at the Sofitel.While my classmates and I may never have the firsthand experience of preparing hundreds of rooms for guests, an understanding of hotel housekeeping is essential to our success in the industry. What’s more, Eveline had incredible insight into the hotel infrastructure as a whole, from how to maintain positive relationships with your colleagues to how to advance through the ranks of hotel management.
Read on to learn Eveline's tips for hospitality professionals.