海底捞火锅 Haidilao Hotpot
4 Beiwa Rd (At 4/F of Suning)
+86 10 6871 6676
- Service is excellent, pricing is reasonable, the place is clean and variety is decent. Waiting area helps to make waiting less painful with snacks and board games available.
- Very good service and food here! Price is not so expensive!
- I really love the hotpot here. and the food is so fresh and delicious.
- Their business model was the topic of a Harvard Business School case study! Best customer service ever experienced in a restaurant worldwide. Free manicures while waiting!
- Absolutely incredible service. Bag for my phone, cover for my jacket, apron for me, unlimited chrysanthemum tea and soy milk.
- Cost 1 and half hour for a table...
- Service was great! Side dishes were great, my main meal was mediocre. Was w/ vegan/ vegetarian and the staff were more than accommodating and came over to tell us each specific ingredient!