Etihad Airways Sends 13 New Hires to The Savoy Butler Academy For Serious Training

Etihad Airways Sends 13 New Hires to The Savoy Butler Academy For Serious Training

If you've ever flown on an Etihad Airways flight, you know how seriously they take service, so it should be no surprise that they're really making sure that the people they choose to be the Butlers of their new 10 Airbus A380 fleet are the best of the best. The company sent 13 men and women to The Savoy hotel's Butler Academy for some serious academy training alongside head butler, Sean Davoren, and his team.

“The Savoy has long had an ethos of ‘personal service naturally’,” says Head Butler Sean Davoren, "and is the first hotel to establish its own school to train professionals. Our 24-hour Butler service here at The Savoy is designed to exceed all expectations, whether a guest needs to arrange dinner reservations, in-suite dining, secretarial services, personal shopping, theatre tickets, last-minute travel arrangements or administrative support."

The group of 13 are all In-Flight Chefs or Food & Beverage Managers and each one was carefully chosen for the position, "which combines the skills of both Concierge and Maître d’hôtel to provide superior service to the discerning guests of The Residence by Etihad." They spent two weeks at the London School of Hospitality and Tourism at the University of West London, which spanned a range of topics, including "customer care for VIP guests, advising on formal clothing, international etiquette, wine tasting, floral arrangements and much more." During their third week, they shadowed The Savoy's butlers to get first-account experience of the position's daily duties. 

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