Apple West Town Mall

Electronics, Mobile Phones
7600 Kingston Pike (in West Town Mall)
Knoxville, TN 37919
(865) 824-2507
10:00am - 9:00pm
10:00am - 9:00pm
10:00am - 9:00pm
10:00am - 9:00pm
10:00am - 9:00pm
10:00am - 9:00pm
12:00pm - 6:00pm


  • Worst Apple store for customer service that I've visited yet. Avoid Saturday's here.
  • Very Helpful Genius Bar!
  • Best place to get lost for hours. The crew there always have enough time to help
  • If you have to schedule a genius appointment, ask for Chris. He's the best.
  • Everyone there Is super nice never long waits ok well there is occasionally but they are always helpful :)
  • Kudos to Seneca - fantastic service!
  • Great customer service and overall experience. Set a Genius Appt for more efficient technical/service help.
  • Great service! Everyone knows their apples here!
  • Be sure to check out the new workshops they offer for free such as 'Shoot More Artistic Photos with iPhone' or 'Sketch, Draw, and Paint with iPad'. Start something new and unleash your inner artist!
  • The customer service in this store is really good. I've been in Apple stores in larger cities. The customer service in those stores was lacking a personal quality. This store has it all!!
  • Don't forget you can take paid classes to learn about whatever you need to know about the iPad and there are free classes online.
  • Chris at the Genius Bar is awesome! Really great staff.
  • Terrible service. They really shouldn't call these people "geniuses". It seems to have a negative effect on how they treat people, and their intelligence. So snooty.
  • are sometimes used to claim privileged status for these manufactured forms of the new consumer culture.
  • Great products terrible layout.
  • Best customer service you will ever receive from a retail store.
  • The photo guy was great.
  • Great Workshop on the "new" iPhone/Camera capabilities.
  • The previous Knoxville store was "the cookie cutter" shop. This store has a more homey look with wooden fixtures. And way too bright Herr Mozart!
  • Apple Store has moved its bigger but further away.

Nearby places

7600 Kingston Pike (Morrell Rd)
7600 Kingston Pike (in West Town Mall)
7600 Kingston Pike (in West Town Mall)