NYC's House Of Kooser Makes Travel Service Personal Again

Relationship-building, brand integrity, appreciation for quality, and taking that extra effort to truly understand a client — these are the traits which seem to be disappearing in today's social-media hyper-driven world. From big chains, we expect it, but when boutique properties started to automate their outreach, it caused many a luxury traveler to sigh. 

And if you're one of the ones who wonder why email offers and database-driven "loyalty programs" had to replace travel specialists who actually know you and value your business, well, guess what? There's a new and thriving luxe lodging collection with two industry veterans behind it, and these two are standard-bearers for the relationship-driven approach to travel services.