Picture this: you’re walking into an upscale restaurant that you’ve never dined at before. You’re greeted and congratulated on your brand-new job and told that the chef has taken care of your wife’s gluten allergy.
This is the next level in dining, where restaurant professionals are trying to provide a more personalized experience for their customers by Googling them after they make a reservation. One of the restaurants trying out this method is Eleven Madison Park in Manhattan, where mâitre d’ Justin Roller says that he “cyber-stalks” each of the restaurant’s guests on Google before they come to Eleven Madison Park.
He goes even further than birthdays or anniversaries:
“If I find out a guest is from Montana, and I know we have a server from there, we’ll put them together,” Roller told Grub Street. “Same goes for guests who own jazz clubs, who can be paired with a sommelier that happens to be into jazz.”
So is this okay? Or is it creepy stalking? According to a CNN poll, almost 40 percent of dining patrons would be okay with a restaurant Googling their name “if it means some special treatment.”
Joanna Fantozzi is an Associate Editor with The Daily Meal. Follow her on Twitter @JoannaFantozzi