When you visit a fast food chain and interact with the employees, one word you probably wouldn’t use to describe them is “happy.” That is, except for the employees at one chain in particular: In-N-Out. They tend to be smiling, helpful, and genuinely enjoying what they’re doing for the most part. Why is this?
There are a few reasons at play here. One, the company has a rather selective hiring policy, only bringing on board employees who have a relatively happy-go-lucky attitude and seem eager to jump in. Two, In-N-Out employees are very well trained, especially when it comes to interacting with customers. They’re told that “a smile is part of your uniform,” according to a former employee. Three, the chain pays quite well, much better than the competition, and has a generous benefits program. And finally, the atmosphere at In-N-Out is just generally a happy one, and that’s infectious. Customers are happy to be there getting some great burgers, and the employees are happy to serve them.