What's the Best Way to Check on a Reservation That's Running Late?
"We have campers (people on first turn who aren’t moving)," explains Carl Walker, the general manager at Brennan's in Houston, Texas. "If that’s the case, ask if there is another table that’s similar to where you were going to be seated."
"It’s totally appropriate to check in and see how much longer it will be," advises Tobias Peach, general manager of Restaurant 1833 in Monterey, Calif. "Try to be pleasant and understanding. Taking reservations is not a science. Just like a doctor’s office, airplane, and bus stop, sometimes we are just running behind."