3 On Your Side: Holiday Return Policy

3 On Your Side: Holiday Return Policy

By Jim Donovan

PHILADELPHIA (CBS) – Did you end up with a holiday gift that’s not exactly a perfect fit?  You better pay attention to those return policies otherwise you could get stuck with it.

The National Retail Federation says customers return an average of nearly four holiday gifts.  So it’s not over at the malls just yet.  It’s now time for the holiday return dash.

Not every gift is a perfect fit, and stores understand that.  Still, many retailers have adopted less flexible return policies that consumers encounter only once per year. So you’ll want to read the fine print on a gift receipt before heading to the store.  Be aware, certain items may carry a restocking fee – such as TV’s and other electronics.  Also, be mindful that some things like video games and movies can’t be returned once opened.

Target, Toys R Us and Walmart have a 90 day return policy with some exceptions.  Most electronics and computers must be returned within 15-30 days depending on the product.  Usually that return-countdown starts December 26th.

At Best Buy almost every purchase made throughout November and December can be returned through January 15, 2015, with the exception of items purchased with a third-party contract – like mobile phones or satellite services.

Kohl’s and Macy’s have no return deadline.

While items shipped by Amazon.com between November 1, 2014 and December 31, 2014, may be returned until January 31, 2015

When making a return, be prepared to show a state-issued ID.  More and more stores are requiring identification for returns, especially if you don’t have the receipt. It’s just one of the steps that stores are taking to identify repeat return offenders and also curb shoplifting.

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